We are looking for a Service Support Specialist to join our rapidly expanding service organization.

Our goal is to provide an exceptional customer experience and we believe that the Service Support Specialist is a key role in ensuring this.

The Service Support Specialist is responsible for managing customers and driving the entire ‘quote-to-cash’ process for services. Being the main point of contact for key customer query resolution and internal liaison with field and internal service team-mates. This role will be based in Estonia and will report to the Regional Service Manager.

The Service Support Specialist will be responsible for the following:

• Quote and PO management.
• PO to Cash process management.
• Liaise with customers and Field service engineers to coordinate service appointments.
• Support service efforts by handling (internal and external) customer inquiries and providing product and logistical support.
• Coordinate with internal and external technical resources to support specific customer requests, applications and sales opportunities.
• Provide customer feedback to Service Mgmt. and Product Mgmt.
• Ensuring job closure and invoicing.
• Ensuring reliable revenue recognition.
• Coordinate and follow up on customer

The successful candidate will have demonstrated ability to build and maintain strong working relationships with internal teams and customers backed-up by:

• Bachelor’s Degree preferred.
• Service Scheduling experience
• Detail oriented with a strong attention to accuracy and quality; strong organizational skills.
• Team player, ability to collaborate well with other parts of the business.
• Ability to understand a customer’s technical questions and issues.
• Strong time management and prioritization skills.
• Strong decision making and problem-solving skills.

Repligen offers you a competitive remuneration package, including a yearly bonus, additional health insurance package, sport benefits and flexible working hours. But most importantly Repligen offers you a stimulating, fast-paced environment with steep learning curves and the opportunity to contribute to the healthcare of patients worldwide. All of this with an international team and a modern office in Jüri, Estonia.