Repligen is an innovative life sciences company focused on providing cell culture, purification and single use solutions for the biopharmaceutical markets. Our OPUS product portfolio includes several products used in the downstream purification and quality control of biological drug production. The OPUS product line is distinctly open platform, providing opportunities for customization.

Our OPUS product line is experiencing tremendous growth. We are currently seeking an experienced Customer Service professional to support this complex custom-made product worldwide.

The successful candidate will be responsible for serving as the Global OPUS Customer Operations Analyst and customer advocate, mainly supporting our Breda team in the Netherlands, while ensuring best practice service and support from Repligen is delivered. They will provide support of the customer for the lifecycle of the OPUS order; from receipt of the customer’s purchase order through the various activities for order management, fulfillment, resin pick up (if required) delivery and post- delivery support when required.

As Global OPUS Customer operations analyst your responsibility will be as followed:

• As a member of the customer service team, the Global OPUS Order Support Analyst will provide seamless project coordination, customer service and support of Repligen’s global customer’s inquiries and orders:
  • Supporting customer products and unique account requirements
  • Executing the OPUS Resin Pick-up Service coordination when required
• Responsibility for the lifecycle of the OPUS custom order utilizing multiple business systems and reporting tools.
• Serve as the Customer’s advocate by coordinating and communicating internal and external communication, activities and resolution.
• Partner with product management, supply chain and distribution to ensure the downstream process of pick, pack, ship and deliver is executed to the customer’s expectation.
• Facilitate the launch of the complaint process with customers by providing the documentation and escalation required internally for resolution with Product Management, Quality, Manufacturing, Supply Chain and the Sales team.

The successful Global OPUS Customer operations analyst will meet the following qualifications:

• Bachelor’s Degree or equivalent required, with 2+ years’ experience in global customer service/order management.
• 2+ years working with SAP systems, experience in Salesforce.com a plus.
• Supply chain, logistics or contract administration experience a plus.
• Understanding of import/export/trade compliance requirements globally.
• Outstanding attention to detail and strong organizational and analytical skills.
• Ability to organize and manage multiple priorities with multiple stakeholders.
• Excellent verbal and written communication skill required for internal and external purposes.

Repligen offers you a competitive remuneration package, including a yearly bonus, non-contributory pension, partial compensation on your personal health insurance and flexible working hours. But most importantly Repligen offers you a stimulating, fast-paced environment with steep learning curves and the opportunity to contribute to the healthcare of patients worldwide. All of this with an international team in Breda, Netherlands.